kidscress.ca proudly offers free shipping on orders over $75* as we ship only within Canadian!
Orders over $75 before taxes and shipping to a Canadian address are shipped free of charge via standard free shipping* with our trusted shipping partners.
Important Details:
- Remote area exceptions and specific Free Shipping & Return policies apply.
- All orders are included in free shipping offers.
- In rare cases, shipping may not be available to certain locations.
About Final Shipping Rates: Shipping costs are determined by the package’s weight, dimensions, and destination. These rates may be adjusted at the time of shipping. If the actual shipping cost exceeds the initial rate provided at checkout:
- Our customer service team will reach out to you with the updated rate.
- Orders will only be shipped once the additional payment is completed.
Kids Cres reserves the right to cancel or decline to ship any order at its sole discretion and refund payment.
Remote Area Exceptions
Unfortunately, we are unable to offer our free shipping to select remote areas due to the higher cost of shipping. If you are placing an order to be shipped to one of the remote locations you will be charged a flat rate at checkout.
Final shipping rates are based on the weight and dimensions of the package as well as the destination.
If the shipping rate exceeds the flat rate provided at checkout, our customer service team will reach out to provide you with an updated rate and will send through a payment request via PayPal for the difference. We will require the payment request to be completed before we are able to ship your order.
Cancellation Policy
Due to our commitment to process online orders as quickly as possible, cancellation requests must be submitted within 1 hour from the time of order. To cancel your order, please call us toll-free at 1-437-299-7339 with your order number or email sales@kidscres.ca. Please note that sending in a cancellation request does not mean that your order is immediately cancelled. Cancelled orders will be confirmed in writing via email. In the event that your order cannot be cancelled, please refer to the return policy.
Returning Your Order Online
Kids Cress customers are eligible for return. customers will pay the expense of shipping and processing. Please note, shipping fees are non refundable. Refused shipments and shipments returned to sender by the courier are considered returns and are subject to return shipping charges.
To help us expedite the return of your online please follow the following steps:
- Take a photograph of the item(s) you would like to return to show it is in its original packaging and condition
- Send the photo(s), along with your order number and the reason for your return to sales@kidscres.ca
A member of our team will process your return and email you instructions for returning your order.
Once your return is received and confirmed to be in original condition, we will process your refund or exchange within 14 business days, less original shipping charges if any.
Unfortunately at this time, we are unable to facilitate exchanges for online orders.
If your order qualifies for Free Return shipping, we will include a return mailing label that must be used within 10 business days. Otherwise, return shipping is at your expense.
Please note that orders returned online without authorization or found to be in non-resalable condition after inspection are subject to refusal or restocking fees of up to 100%.